Optimize brand potential and reduce liability with knowledge and facts
In this economy do you worry more than ever about your employees’ behavior? Is it damaging brand integrity, diminishing profitability or worse, are you at risk for legal liability?
Have you rolled out a new sales initiative that’s not getting traction?
How do you compare to your competitors? Are they doing a better job?
We can help you uncover what’s really going on and fix it at every customer touch point, whether face-to-face or ear-to-ear. PMR executes quality assurance mystery shopping strategies that intersect with the customer experience and compliance concerns and we will give you solutions fast. PMR’s unparalleled mystery shopping capabilities began over 15 years ago with cutting-edge undercover investigation of compliance with federal consent decrees through the use of matched pair discrimination testing. We’ve taken that expertise and turned it into the gold standard for premier mystery shopping. Our services are valued by brands that want to quickly uncover meaningful and substantive results, going beyond esoteric concerns like how clean the bathroom is (but we’ll be more than happy to tell you that too!) Since our experience stems from the legal compliance paradigm, our results will go beyond typical mystery shopping and consumer experience, and the results we provide will give you protection and reduce your liability.
Our capabilities include phone based (with state of the art call recording capacity), in-person and online customer service and compliance solutions. We have served a breadth of industries, including restaurant & food service, homeowners and auto insurance, rental housing, mortgage lending and real estate.
We have found that the value of mystery shopping depends both on the intelligence of the questions asked and the speed and regularity of delivering the findings to you. PMR builds a unique database for every project and is highly flexible and responsive to reporting requests and changes. We deliver real-time reports either automatically via email to just a select few within the corporate structure or to thousands on a daily, weekly or monthly basis. Additionally, results can be automatically posted to a secure FTP site for convenience and comprehensive oversight.