High Quality, High Tech & High Touch
Our work began in 1995 as part of an effort to assist a Fortune 500 company achieve mandated compliance goals regarding customer treatment. Our thoroughness garnered the respect of both governmental agencies and corporations, and through this experience and others since, we’ve evolved into a leading edge customer experience company. We believe loyalty is earned every day. That is why we provide high-touch solutions for discovering the vital knowledge needed to protect and enhance long term brand value.
Quality of our work: The quality of our work and the depth of our experience are without equal. A powerful customer experience begins with our clients. Through a stringent process, we make every effort to hire the very best people available. Our management team is intimately involved in all hiring and training, as well as all aspects of execution including direct and regular reporting and communication. We are always available and highly responsive to requests for additional information and process changes.
Technology: PMR’s advanced telecommunications and digital infrastructure along with superior database designs, allow us to conduct and manage technically complex projects in an efficient and expert manner.
Reputation: Our work has been extensively reviewed and respected by various governmental agencies, including DOJ, EEOC and HUD. We have been recommended numerous times to work with corporations on compliance and quality issues. We have also provided training and materials to the U.S. Department of Justice Civil Rights Division on matched pair testing.
Experience: PMR traces its beginning back to successful public accommodations testing conducted nearly 15 years ago. Our thoroughness garnered the respect of both governmental agencies and corporations. Through this experience and others since, we’ve evolved into a leading edge customer experience company. Our experience rests on these essential areas which will improve the customer experience: Mystery Shopping, Training & Policy Development, and Compliance Monitoring.